Grab Food Merchant Agreement

If you`re a restaurant owner or operator looking to expand your reach and increase sales, signing up with a food delivery platform can be a smart move. One such platform is GrabFood, which operates in several countries throughout Southeast Asia.

Before signing up to become a GrabFood merchant, it`s important to understand the terms and conditions of the merchant agreement. Here are some key points to keep in mind:

Commission fees: GrabFood takes a commission fee on every order placed through the platform. The exact percentage may vary depending on your location and other factors, so be sure to read through the agreement carefully to understand the fees you`ll be charged.

Financial arrangements: Your revenue from GrabFood orders will be paid out to you on a regular basis, typically weekly or monthly. You may need to provide a bank account or other payment information to receive these payments.

Menu and pricing: You`ll be responsible for creating and maintaining your menu on the GrabFood platform. This includes setting prices for your items, which must be consistent with your in-store pricing.

Delivery and order fulfillment: You have the option to fulfill orders yourself or use GrabFood`s delivery service. If you choose to use the delivery service, you`ll need to pay a fee per order for the service. You`ll also need to provide accurate and timely delivery estimates to customers.

Customer service: You`ll be responsible for providing customer service to GrabFood customers, including responding to inquiries and resolving issues related to orders.

Marketing and promotions: GrabFood may offer marketing and promotional opportunities to help you attract more customers. However, the terms and conditions of these promotions may vary, so be sure to read through the agreement carefully to understand your obligations and any associated fees.

Overall, becoming a GrabFood merchant can be a great way to expand your restaurant`s reach and increase sales. However, it`s important to carefully review the merchant agreement and understand your obligations and responsibilities before signing up. By doing so, you can ensure a successful and profitable partnership with GrabFood.